Frequently Asked Questions

Retail checkout uses Shopify rather than an email order-request page. Payment options are those actually displayed at checkout after the merchant enables and verifies them. If checkout is unavailable, contact us with product questions. A cart or inquiry does not confirm payment, and no successful transaction is claimed without the actual order and payment records. Never send card details by email.

Current purchasable availability is determined by the live Shopify inventory settings. An item marked unavailable should not be assumed to be in stock. Contact us about future availability if needed. Adding an item to the cart does not reserve it.

The Shopify cart lets you review selected items, options, and quantities before checkout when purchasing is available. It is not a paid order, a stock reservation, or proof that payment settings have been enabled. Use the actual checkout and order confirmation to review a purchase.

Only options and details supplied in the catalog are shown. Ask for exact manufacturer specifications and age guidance before purchasing. Photos are not a substitute for labels.

No manufacturing or original-design claim is made for the catalog. The METALLIC GIRAFFE name identifies the business. Named product lines may belong to third parties.

You can send a wholesale inquiry. Product supply eligibility, pricing, minimums, case packs, payment, shipping, and lead times must be confirmed in writing.

Contact us before arranging a visit or pickup. The address is a business contact location; public retail hours and walk-in shopping are not represented.

Follow the exact manufacturer care label for each item and garment. Do not assume machine washing, tumble drying, or soaking is appropriate. See our Plush & Clothing Care page.

Guide edition dates organize the library by an editorial calendar. They do not establish when a guide first appeared online; actual content-modification records are maintained separately.