Returns & Exchanges
Draft policy — merchant review required before publication. The merchant must confirm the operational settings and applicable terms before accepting orders. This text is a suggested draft, not a legal-compliance guarantee.
Clear terms before a purchase.
How to ask about cancellations, damaged items, returns, and exchanges for a confirmed order.
Review the applicable return terms before ordering
Before retail checkout is enabled, the merchant must confirm and publish the applicable cancellation, return, exchange, and refund conditions. Review those conditions before placing an order, including the request deadline, eligibility and exclusions, item condition, return shipping responsibility, refund method, and processing expectations. An email inquiry remains a question, not a completed purchase.
If the applicable conditions have not been made clear, contact us before ordering. This draft does not promise an unconfirmed return window or remove any rights that cannot be excluded under applicable law.
How to request help
Email [email protected] with the confirmed order reference, your name, the affected item and option, and the reason for the request. Include photographs when an item is damaged, incorrect, or materially different from the agreed description. Do not send payment-card information.
Damaged, incorrect, or incomplete orders
Contact us promptly after you notice the issue. Keep the packaging and the item while we review your message. We will discuss the appropriate resolution based on the confirmed order and applicable rights; a request does not automatically mean a refund or replacement has been approved.
Change-of-mind returns and exchanges
Eligibility for change-of-mind returns and exchanges depends on the conditions published before purchase and applicable rights. If a return is permitted, retain labels and packaging and do not wash, alter, or use the product while arranging it. Wholesale terms must be agreed separately; a retail listing is not a wholesale agreement.
Do not send an unarranged return.
Wait for written return instructions and the correct destination. The business contact address is not an automatic returns warehouse. Return postage responsibility, tracking requirements, and any applicable charges must be stated before you send the parcel.
Cancellations and refunds
Contact us as soon as possible if you need to cancel an order. The available options depend on its recorded status and the applicable conditions. If a refund is approved, its amount, method, and expected processing steps will be communicated and reflected in the actual order records. No unverified refund processing deadline or successful refund is claimed here.