Shipping & Ordering
Draft policy — merchant review required before publication. The merchant must confirm the operational settings and applicable terms before accepting orders. This text is a suggested draft, not a legal-compliance guarantee.
Know before you order.
Information about live inventory, Shopify cart and checkout, delivery, and total-cost questions.
Availability and the Shopify cart
Product pages display prices and options. Inventory and purchasable availability are determined by the live Shopify inventory settings, not by a static catalog record. An unavailable item should not be assumed to be in stock. Adding an item to the cart does not reserve stock, complete payment, or confirm an order.
Questions about unavailable items
For an unavailable item or a specification question, send the product name, selected option, quantity, and delivery location. We can discuss whether supply may be possible. An email inquiry does not create an order or authorize payment.
Shipping costs and timing
Available delivery destinations, shipping charges, handling times, carrier options, and dispatch estimates must be confirmed in the store's shipping settings and policy before orders are enabled. Review the shipping options and costs actually displayed at checkout before completing an order. If your destination is unsupported or a delivery estimate is unclear, contact us before ordering. No unconfirmed free-shipping threshold, expedited service, or dispatch deadline is promised here.
Prices, tax, and payment
Prices are displayed in US dollars unless the store explicitly shows another supported currency. Review the actual item prices, applicable taxes, shipping charges, currency, and total at checkout. Checkout is provided by Shopify; the merchant must enable and verify payment settings before accepting purchases. Payment methods are only those actually available in checkout. A cart, inquiry, or attempt to open checkout is not evidence of successful payment. Never send payment-card details by email.
Confirmation and changes
Review the details before submitting checkout. Rely on the actual order confirmation and payment status recorded for the transaction, not merely on opening a checkout page. We do not represent an order or payment as successful without those records. Contact us promptly about changes to an order; available options depend on its recorded status and the applicable terms. If availability or timing changes, we will communicate the issue and the available resolution.
Delivery problems
If an accepted order arrives damaged or incomplete, contact us with the order reference, photographs of the packaging and affected item, and a description of the issue. Keep packaging until we have provided instructions.
Review your bag · Ask about delivery · Returns and exchanges.